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911 Central Dispatch
Address:
Office Hours:
4657
West Industrial Park Dr.
24 hours 7 days a week
Kincheloe, MI 49788
Phone:
906-495-7488
Fax:
906-495-7489
Director:
Tim I.
McKee
tmckee@chippewacountymi.gov
Printable Forms:
Detail Information
Form
Business Emergency Notification Form
Business Emergency Notification Form - Microsoft Word fillable form
Adobe Acrobat Reader is required to read these forms.
Helpful Links:
State of Michigan
Michigan State Police
ETSC
Central Dispatch
Information
Central Dispatch is
charged with the following primary tasks:
-
Answer all 911
and non-emergency calls within Chippewa County and provide direction or
instruction to those callers
-
Dispatch police, fire and ambulance services
-
Provide an
after-hours answering point for the Human Services and all county
Department of Public works
Extensively
trained full-time and authorized part-time personnel staff the center 24
hours, 365 days a year, providing service to our county’s residents in an
area of 2,698 square miles. The center also houses the Emergency Operations
Center (EOC), used in the event of a large casualty or extended duration event;
the EOC is also used by various agencies and groups for meetings and training.
When You Need Help
To
report a potential life or property-threatening incident, dial 911.
It may take up to 7 seconds before you’ll hear a ringing tone while your call is
routed to our center – do not hang up and call back! Once your call is answered,
tell us:
-
The location
where help is needed
-
The phone number
you are calling from
-
What exactly is
going on now
-
Your name
The telecommunicator
may ask questions to determine what kind of assistance to provide – these
questions will ultimately allow us to help you or those in need. Depending on
your problem, we may ask:
-
For a
description of your residence or property
-
If you are
willing to help the person
-
Who else is
nearby
-
A description of
any persons or vehicles involved
-
Other questions
related to the specific type of incident
All
full-time dispatch personnel are Emergency Medical Dispatch certified and are
able to provide “pre-arrival instructions” to callers on everything from infant
CPR to managing a seizure patient. Several children in Chippewa County have
been delivered by our staff using these techniques.
If you need help but are unable to speak dial 911 and leave the
phone off the hook. If you’re calling from a non-cellular type phone, we most
likely will get the address you are calling from and will dispatch the
appropriate agency(s) based upon what we hear and the type of call history from
your location.
Call our non-emergency number, (906) 495-3312, for things such
as:
-
Barking dogs,
noise complaints or loud vehicles
-
VIN inspections
(providing you have the necessary Secretary of State paperwork)
-
Peace officer standby’s
-
Events that
occurred more than 24 hours ago
How 911 Works
If you are calling
from a non-cellular phone, your phone provider routs the call through various
switches; these switches determine which call center to send you to. It may make
up to seven seconds for this to happen. Do not hang up!
Once the call is answered by the 911 center, things happen all at once. After a
couple of seconds the following information should be displayed:
-
The phone number
you’re calling from
-
The name of the
person who the phone is registered to
-
The address
where the phone is located
-
What emergency
providers cover your area
-
Any notes about
the location we may have added, such as house description or known problems
At
the same time, the address will be plotted on our GIS, or mapping, software;
additionally, call information is sent to our Computer Aided Dispatch (CAD)
system, which we use to enter calls, keep track of units, identify known hazards
or prior responses to specific locations and keep record of individual contacts,
among many other functions.
When you dial “911” from a cell (wireless) phone, the closest cellular tower
picks up the call and sends it to the 911 center that services the area the
tower is located in. In most places, only your cell number is shown. Chippewa
County uses “Phase 2 Wireless”, which will plot your location on our mapping
software to within 300 feet or less – we have recently had a test call that was
within 10 feet of the cell phone.
If you accidentally dial 911,
DO
NOT HANG UP. After you press the last “1” the
call will be sent to the call center. Should we be unable to make contact with
you, a law enforcement officer will be sent to your location to make certain
things are okay. This may keep someone else who legitimately needs help from
getting it sooner.
Make it easy for help to find you
Be certain your
address is correctly and prominently displayed in front of your residence!
Reflective green and white address signs are available from many locations (call
Central Dispatch for a list) and are an inexpensive and easy way to make your
home easy to locate. Tell the telecommunicator if your home is not visible from
the roadway or is down a lane.
Not only does posting your address help emergency services find you, it’s also
required by Chippewa County ordinance. For further information on this
ordinance, contact dispatch director Tim McKee or Missy Robbins at 906-495-7488.
Michelle M. Robbins, Senior Dispatcher
Chippewa County Central Dispatch
4657
W. Industrial Park Drive
Kincheloe, MI 49788
(906) 495-7488
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